tl1971 Privacy Policy

When you create a tl1971 account, we collect the following information:

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Username and password (stored in hashed form — we never store plain-text passwords)
• Preferred currency (BDT — Bangladeshi Taka)

To comply with our obligations to prevent underage gambling, fraud, and money laundering, we may collect:

• Copies of government-issued identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement) dated within the last three months
• Proof of payment method ownership (screenshot or confirmation of the bKash, Nagad, or Rocket account registered in your name)
• Selfie or liveness-check images for facial comparison against ID documents

Identity verification documents are stored in encrypted form and accessed only by authorised compliance personnel on a need-to-know basis.

Every deposit, withdrawal, bonus claim, bet, and game session generates a transaction record. This includes:

• Transaction type, amount in BDT (৳), and timestamp
• Payment method used (bKash, Nagad, Rocket, Upay, etc.) and the masked identifier of the payment account
• Betting history, game session logs, and wagering records
• Bonus activations, wagering progress, and promotion redemptions

Transaction records are retained for a minimum of five years for regulatory, audit, and dispute resolution purposes.

When you access the Platform, our servers and analytics tools automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser or app version
• Pages visited, features used, session duration, and click-stream data
• Connection timestamps and session identifiers
• Cookie identifiers and similar tracking technologies (see Section 6 — Cookies)

This data is used to operate, secure, and improve the Platform and does not on its own identify you by name unless linked to your account record.

If you contact tl1971 support, submit a complaint, or participate in a survey or promotion, we collect the content of that communication and any personal data it contains. Support interactions via email and live chat are logged for quality assurance, training, and dispute resolution purposes.

When you make a deposit or request a withdrawal, your name, mobile number, and transaction details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay) to facilitate the transfer. These providers process your data under their own privacy policies and are independently regulated. tl1971 does not retain full payment account credentials — only the masked identifier necessary for transaction reconciliation.

Games on the tl1971 Platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and anonymous player identifier are passed to the game provider's servers. Game providers do not receive your full name, email address, or payment details. They receive only what is technically necessary to deliver the game session — typically a pseudonymous player ID and session stake information.

tl1971 may use third-party identity verification and KYC (Know Your Customer) services to validate the identity documents you submit. These providers process your document images and biometric data under strict contractual data-protection obligations and are prohibited from using your data for any purpose other than the verification service they provide to us.

We use technology service providers to support Platform hosting, performance monitoring, fraud detection, and analytics. These providers act as data processors under our instruction and may not use your data for their own purposes. All such providers are required to implement appropriate security measures consistent with their role.

tl1971 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we determine in good faith that disclosure is necessary to protect the rights, property, or safety of tl1971, our players, or the public. We will, where legally permissible, notify affected players of such disclosures.

In the event of a merger, acquisition, restructuring, or sale of all or a portion of tl1971's business assets, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

tl1971 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected. Where legal, regulatory, or contractual obligations require us to retain data for a defined period, we comply with those requirements. When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual.

• Account registration data: Retained for the duration of the account relationship and for a period of five years following permanent account closure.
• Identity verification documents: Retained for five years from the date of verification or the date of account closure, whichever is later, in line with standard anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for two years from the date of the interaction, unless a live dispute or legal matter requires longer retention.
• Technical and usage data (logs): Retained for up to 12 months in identifiable form, then aggregated or deleted.
• Marketing consent records: Retained for the period of consent plus three years, or until the consent is withdrawn, whichever is earlier.

You have the right to request a copy of the personal data tl1971 holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" or SAR. We will provide the information in a structured, commonly used format.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many account details directly through your account settings. For changes to identity documents or date of birth, please contact support with supporting evidence.

You may request deletion of your personal data where: it is no longer necessary for the purpose it was collected; you withdraw your consent (where consent was the lawful basis); or you object to processing and there is no overriding legitimate interest. Note that we may be unable to delete data that we are required to retain by law or for legitimate dispute resolution purposes.

You have the right to opt out of receiving marketing communications from tl1971 at any time. You can do so by contacting customer support or by following the unsubscribe instructions in any marketing email we send you. Opting out of marketing does not affect the sending of transactional messages (e.g., deposit confirmations, withdrawal notifications, security alerts) which are required for the operation of your account.

These cookies are essential for the Platform to function. They enable core features such as session authentication, security checks, and navigation. Without them, the Platform cannot operate correctly. These cookies cannot be disabled.

These cookies collect aggregated, anonymous information about how players use the Platform — which pages are visited most frequently, where players encounter errors, and how long sessions last. This data helps us improve the Platform. Analytics data does not personally identify you.

Functional cookies remember choices you make — such as your preferred language (English), your last-used game category, or whether you have acknowledged a particular notification. They improve your experience by personalising the Platform to your preferences.

Where you have provided consent, marketing cookies may be used to deliver promotional content relevant to your interests. You may withdraw consent for marketing cookies at any time by contacting support. Note that withdrawing marketing cookie consent may reduce the relevance of promotional offers displayed to you.

tl1971 applies a range of technical security controls to protect your personal data, including: SSL/TLS encryption for all data in transit; encryption at rest for sensitive data fields including identity document images and payment identifiers; hashed storage of account passwords using a modern, salted hashing algorithm; firewall and intrusion detection systems on all production infrastructure; and regular security assessments and penetration testing by qualified security professionals.

Access to personal data within tl1971 is restricted on a strict need-to-know basis. Staff who handle personal data receive data-protection training and are bound by confidentiality obligations. We maintain documented data-processing procedures and conduct periodic reviews of our security practices.

In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, tl1971 will take prompt steps to contain the breach, assess the impact, and notify affected players without undue delay. Where required by law, we will also notify the relevant supervisory authority. Players who suspect that their account has been compromised should contact support immediately.

tl1971 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or Platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players by email or by a prominent notice on the Platform prior to the changes taking effect. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise your data-subject rights, or wish to make a complaint about how tl1971 has handled your personal data, please contact our support team using the email address shown in the footer below. We take privacy complaints seriously and will investigate all concerns promptly and fairly. We aim to resolve all privacy-related complaints within 30 days of receipt.